30 Day Returns Policy
Scuba Dive Store Store always offer an extended returns policy of 30 days – so you can rest assured that if the suit, piece of diving equipment or gift doesn’t suit then just send it back and we will either exchange it or offer a full refund less any postage costs. As we understand sometimes in our hectic lives it takes a little longer than thought, to get around to things!
Refunds / Exchanges
Depending on your location, it can take up to 7 business days from the date of your return for your parcel to be delivered back to our Warehouse.
We will inspect the returned item and will notify you of your refund/replacement or exchange via email.
This is usually done within 5 working days of receiving your return into our Warehouse.
During busy periods, please allow up to 14 days for your return to be received and processed.
Refunds
UK law automatically gives you a 14 day ‘cooling off period’ when you buy something you haven’t seen in person, ie online, unless it’s made to measure, bespoke, custom or an end of line item. We don’t think that 14 days is enough though which is why we give you 30 days, starting as soon as you receive your order. Some items are not eligible for return though, including:
• Products that deteriorate quickly
• Products that have been personalised, made to measure or custom made specifically for you
• Products that are end of line, items that we can no longer replace, obtain parts for or repair.
Any items you wish to return for a refund must be unused and in an ‘as new’ condition with all packaging intact and all original labels and tags attached to the item. Removal or lose of original labels may affect your return.
The products should not have been used in water, even for testing, until you are happy with them as they cannot be returned once used in water. Any evidence of use in water may result in the refund being rejected and the items returned to you.
Please note that special orders that required stock to be ordered in to fulfil may incur a 20% restocking fee.
We do hope you will take reasonable care of the items you wish to return as we reserve the right to refuse a refund and return the goods to you if they are not fit for re-sale.
Exchanges
If you wish to return an item for an exchange please place a new order for the correct item and return the unwanted item to us. Once it has been received, processed and approved we will action the refund. This is to eliminate any delay with the delivery of your item wherever possible.
Please contact our Customer Service team on Sales@scubadivestore.co.uk if you have any questions regarding exchanging an item or items on your order. Details on how to return your item can be found below.
Sending Items Back To Us
Bundle up your unwanted goods for return / exchange, including keeping all the original product packaging in tact.
Please include your ‘Packing Note’ that was sent with your original order or include your Order Number (located on the top right corner of packing slip).
Write your refund / exchange instructions & reason for return.
Our Return Address
Scuba Dive Store
Attention: Returns Department
Delquinta
Valley Rd
Darrington
WF8 3BX
England
Email: Sales@scubadivestore.co.uk or call us on 0113 3227767
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item.
Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.
If an undamaged item is returned to us outside of the 30-day time frame, a voucher (valid for 1 year) will be issued, at the discretion of Scuba Dive Store.
If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please email us at Sales@scubadivestore.co.uk
You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund via your original method of payment.
If the goods were delivered to a destination within the European Union, if you cancel your whole order within 14 days after the day you receive your goods, we will refund the Standard delivery cost. If you have paid for an upgraded delivery, we will only refund the cost of Standard delivery.
We cannot accept responsibility for packages that never reach us.
Items sold on clearance are non-returnable due to the nature of the sale – This does not affect your statutory right